Refund Policy

One-time credits, not a subscription

Every pack is a one-time payment. Credits are added to your account after the payment is confirmed and do not expire. There is no automatic renewal, so there is nothing to cancel.

Because credits are a digital balance that can be used at any time, unused credits are generally not refundable in cash. The exceptions are listed below and in your local consumer law.

Failed or rejected generations

If a generation fails or is rejected by our video provider, the credits for that attempt are returned to your account automatically. You do not need to contact us.

If you believe credits were charged for an attempt that produced no result, email us with the task details and we will check it.

Unused credits

You can keep unused credits for a future video. If we discontinue the service, we will give reasonable notice and a way to use your remaining credits or request a refund.

Duplicate or unauthorised charges

If you were charged twice for the same order, or you did not authorise a payment, contact us with the order ID. We will investigate and, where appropriate, refund the duplicate or unauthorised charge.

How to request a refund

Email us from the address on your account and include: the account email, the order ID or payment date, what went wrong, and the outcome you would like.

We aim to respond within 5 business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.

Please contact us before a chargeback

A chargeback can freeze the credits on your account while the payment is investigated. Most issues can be resolved faster by emailing us first.

Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law, including the EU and UK 14-day right of withdrawal for distance purchases.

Where digital content is supplied immediately, you may be asked to acknowledge that the withdrawal right is lost once delivery begins. If you have not started using the credits, contact us and we will review your request.